Privacy Policy

Last updated: July 25, 2026

Almighty Tow Service, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our towing and roadside assistance services or visit our website.

1. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our services.

Personal Information

• Full name
• Phone number
• Email address
• Mailing address
• Driver's license number (when required for service)

Contact Information

• Primary and secondary phone numbers
• Email addresses
• Emergency contact information

Location Information

• Service pickup location
• Vehicle delivery destination
• GPS coordinates when requesting roadside assistance

Vehicle Information

• Vehicle make, model, and year
• License plate number
• Vehicle Identification Number (VIN)
• Vehicle condition and description
• Insurance provider and policy number

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Process and complete towing and roadside assistance requests
• Dispatch appropriate personnel and equipment to your location
• Coordinate with third-party service providers when necessary
• Maintain accurate service records

Billing and Payment

• Process payments for services rendered
• Issue invoices and receipts
• Handle billing disputes and inquiries
• Comply with applicable tax requirements

Communication

• Respond to your inquiries and service requests
• Send service confirmations and updates
• Provide customer support
• Send important notices about service changes or policy updates

3. Who Has Access to Your Information

We share your information only with parties who need access to provide our services:

Our Staff

Our employees and contractors have access to your information only as necessary to perform their job duties. All staff members are trained on data privacy and security practices.

Business Partners

• Towing dispatch systems
• Vehicle storage facilities
• Auto repair shops (at your request)
• Roadside assistance networks

Insurance Companies

We may share information with your insurance company or the insurance company of other involved parties for claims processing and coverage verification.

Legal Requirements

We may disclose your information when required by law, such as in response to a valid legal request, court order, or government investigation.

4. Third-Party Services

We use third-party services to help us operate our business. These services have their own privacy policies:

Payment Processors

We use secure payment processing services to handle credit card and other payment transactions. These processors comply with PCI DSS standards and do not store your full payment card information on our systems.

Dispatch Systems

We use towing dispatch software to manage service requests and coordinate driver assignments. These systems store service records and customer contact information securely.

Communication Tools

We may use email and SMS services to send you service updates and appointment reminders.

5. Data Security

We implement reasonable security measures to protect your information:

• Encrypted data transmission for sensitive information
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Physical security measures at our business location
• Secure disposal of paper and electronic records

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights

You have certain rights regarding your personal information:

Right to Access

You may request a copy of the personal information we hold about you. We will provide this information within 30 days of a verified request.

Right to Correction

You may request correction of inaccurate or incomplete information. We will update your records upon verification.

Right to Deletion

You may request deletion of your personal information, subject to certain exceptions such as:

• Information needed to complete pending services
• Records required by law or regulation
• Information needed for legal claims or disputes

7. How to Request Data Deletion

To request deletion of your personal information:

1. Contact us using the information provided below
2. Provide your full name and sufficient information to verify your identity
3. Specify which information you would like deleted
4. We will respond within 30 days to confirm your request or explain any limitations

Please note that we may need to retain certain records to comply with legal requirements for business and tax record retention.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.